Customer Success Manager

About the job

Are you passionate about driving innovation in the EdTech industry? Do you thrive on building strong, lasting client relationships and driving customer success? We are seeking a dedicated individual to take on the role of Customer Success Manager (CSM).

House of Education is undergoing an exciting growth phase, and we're looking for a dedicated professional to contribute to our success. Our award-winning product is utilized by some of the largest universities and business schools across Europe, and we're committed to fostering a culture of innovation and excellence. This position requires someone who can articulate value, build relationships, and increase customer engagement to ensure maximum satisfaction and potential for additional purchases. The ideal candidate will possess a blend of sales experience, project management skills, and a structured approach to handling client relationships.

Key Responsibilities

• Build and maintain strong client relationships through regular communication and proactive engagement.
• Act as the main point of contact for clients, managing inquiries, project deliveries, and any issues that arise.
• Collaborate with internal teams to allocate resources effectively and ensure successful project execution.
• Implement structured processes for managing client interactions, ensuring a high level of customer satisfaction.
• Identify opportunities to add value to client accounts, enhancing engagement and driving long-term success.
• Foster trust and alignment with clients, indirectly driving further growth opportunities for the company.

Requirements:

• 3-5 years of experience in a customer-facing role, ideally within sales or customer success.
• Proven track record in managing client relationships and delivering projects successfully.
• Excellent communication skills in English, both written and spoken. A second European language is a plus.
• Strong organizational skills and the ability to prioritize and manage multiple tasks.
• Ability to understand and explain technical concepts in a clear and engaging way.
• Resilience and the ability to manage high volumes of communication and client inquiries.
• Strong interpersonal skills with an intuitive understanding of client needs and dynamics.
• Capable of staying calm and composed under pressure and in fast-paced environments.
• Available to go to the office in Central Stockholm

Additional Information:

This role is focused on relationship-building and successful project delivery, with no specific sales targets. Your success will be measured by client satisfaction, growth opportunities, and the quality of project execution. The successful candidate will be instrumental in driving customer satisfaction and contributing to the overall success of the company.

With us, you get

🚀 A real opportunity to make an impact – Nothing is set in stone. Have a great idea? Go for it! You play a key role in shaping both your position and our future.

🎯 A dynamic, international environment – Our team comes from diverse backgrounds, and English is our working language. We welcome flexible working arrangements but encourage collaboration at our office in central Stockholm.

🏫 Top-tier clients – We work with some of the best universities and schools in Europe. Partnering with them is both inspiring and rewarding.

🤝 A culture of trust and ambition – We support each other, value open dialogue, and aim high. We work hard, but we also know how to have fun.

If you’re looking for a company with big ambitions, quick decision-making, and a strong international team – you’ve found the right place!

Interested?
Please email Pernilla Carlström at pernilla@houseofeducation.com